jasonfirth.ca

I’m Jason Firth.

Fly-in Fly-out jobs are becoming commonplace in Canada, because the places where resources happen to be are not the places people want to live, or places where it’s not practical to place a down, or simply because the skills you need are not in the same place as where you need them.

I’ve been flying a lot lately in Ontario, and so I’ve been flying a lot on Porter Airlines.

I noticed something interesting in their frequent flier program. They have a “goal meter” on their website for their VIPorter program. It shows the $1500 level before you get to the Passport level, and the $3000 level before you get to the Priority level, but after that it shows $10,000.

How bizzare? I decided to look further into it.

It turns out Porter has another level to their frequent flier program. It’s invitation only, and requires a $10,000 annual spend on flights. It’s called the “VIPorter First” program.

It looks like it has everything the VIPorter Priority status has, and in addition:

2 Free checked bags

Free premium seat selection

Free last seat guarantee on sold-out flights

Free same day changes to reservations

Now, another note for people who travel very frequently:

Your spending shows up on your VIPorter level when you have completed the flight, not when you book your flight. By contrast, your VIPorter level when you book the flight is the level the flight will be treated as in their computer system, not the level you’re at when you fly.

This means that if you buy 6 months of tickets in advance in January, you won’t VIPorter status for any of those flights, in spite of potentially spending more than the $3000 level with them, even once you’ve taken $3000 worth of flights. Your new status won’t kick in until you’ve purchased a flight AFTER your status has activated.

Thanks for reading!

I’m Jason Firth.

Recently, I accepted a new role within my organization for a while: I’m assisting with a project to deploy a new Enterprise Resource Planning (ERP) system. My role is to bring maintenance expertise to the project specific to the plant I’m stationed at.

When I told my team about it, my partner was confused: “Why don’t you want to be an instrument guy anymore?”, he asked.

In fact, it’s exactly because I’m an instrument guy and because I plan to continue being an instrument guy that I accepted the role!

Let’s look at some of my reasons.

1. Instrument technicians are information mongers.

There’s no two ways to put this: Instrument Techs, or at least good instrument techs, are information mongers. Every piece of information we gather is another tool in our belt that we might make use of.

This project is going to leave me and my shop with comprehensive lists regarding equipment and maintenance for everything on site. We’re going to have access to more people and more information than we ever would have had as just instrument guys. That sort of information is invaluable at moments you’d never have imagined — because until you have it, you never consider it.

Everything is connected, and the more information you have, the easier you can make the connections yourself. The more you can make those connections on your own, the more effective you can be.

2. Potential synergies between these two roles.

I always hate to use the S-word, but it’s absolutely true. I’ll explain.

Work that’s been done as part of other completely unrelated projects suddenly becomes relevant, and you don’t have to do anything but cross-reference. This means the project benefits from that work. Work I previously did on SCADA, establishing equipment taxonomies and working within constraints, suddenly becomes extremely important because it’s already done.

As well, work that’s done today may have a dramatic impact on future trades projects. In particular, having a say as to how business critical systems are set up on Day 1 means those same systems are structured in a way that might facilitate the information’s re-use later. All it takes is a little vision, and you can make everyone’s life easier in those future projects.

3. The wrong person doing this can sink entire shops.

The Computerized Maintenance Management System (CMMS) aspect of ERP is one of the most important elements of a modern shop. It facilitiates communication between operations and trades, it stores information about the history of work done, it keeps track of costs and of time spent on jobs, and it plays a key role in material management.

If the wrong person is setting up the system, communication between operations and trades may become ineffective, history may be lost or unusuable, costs can’t be tracked, and materials can’t be found. All this adds up to a skilled worker not spending time using their skills.

4. The right person doing this can let us spend more time being tradesmen.

Along the same lines, if the right person sets up the system to its potential, communcations between operations and trades (and between trades and other trades) may be enhanced, history may become a key tool in predicting failures or detecting current failures, costs and time spent on jobs can be effectively measured and managed, and materials will always be where they need to be when they’re needed.

Modern ERP systems also allow supervisors to assign jobs to certain individuals, and to allow those individuals to see their work queues on mobile devices, so the work is always at their fingertips. They can allow test results to be stored and historized immediately without additional paperwork. They can allow work completion comments to be added directly when a job is complete, increasing the speed and accuracy of the history. They can even allow documentation to be carried around for instant access to key information.

All this adds up to one thing: Tradesmen spending less time on paperwork, and more time on trades. That’s good for the business, it’s good for the tradesmen, and it makes everyone’s life a little easier.

5. Ultimately, you need a voice from the front.

There’s a lot of perfectly reasonable sounding suggestions out there.

It’s easy to sit around a desk and come up with this stuff, and the technology is amazing, you can implement anything you want. The problem is, how will it affect someone on the front line? It’s those people who are going to keep your plant running day to day, and even smart people, with the best of intentions, can make a decision that works very well in theory, but is disasterous in practice. Someone from the front line is absolutely neccessary. You need a canary to tell you when things could get bad.

Thanks for reading!

I’m Jason Firth.

One part of the OACETT and CTTAM codes of conduct is a responsibility to learn the applicable laws and codes to your field. To that end, I often load up CanLII and search for information relating to the field of engineering technology, and people certified as engineering technologists.

I found this 1996 case, and it’s interesting to me.

This case relates to the construction of a paper mill in Alberta in the late 80s. There are 3 main groups: A contractor called Dilcon, an engineering company called NLK, and a corporation created solely for the purpose of the construction of this new paper mill, called ANC.

What is disputed is the amount of money owed to Dilcon by ANC. The amount disputed is quite substantial, with Dilcon claiming they are owed a further $20 million dollars, and ANC claiming they have overpaid by $10 million dollars.

At first glance, Dilcon sort of accepted a dangerously vague contract: They placed a bid on a job for which the detailed engineering was only around 10% complete. They came up with a fixed bid for a contract for which scope wasn’t even remotely defined yet. On the basic merits, this turned out to be as bad an idea as it sounds: In one area, the amount of work turned out to be literally twice as much as originally proposed, and in another area, it was 25% greater.

Luckily for them, the engineering company was set as the facilitator in contract measures, and acted in a fair and reasonable manner, allowing different additions to be considered as “extras” despite the fact that ANC ostensibly asked for a “no extras” contract.

The case provides a fairly in-depth look into how one major contract was negotiated and carried out, including a lot of detail about what looks like a fairly well done change management process. (the case centered around changes, but I don’t think the problems related to the processes in place)

In addition, it gives painstaking details about the consequences of not considering lead times.

I started my career as an engineering technologist working in an engineering department, designing and managing projects and ordering parts. Later on, as a technician, I had broad latitude to manage my projects and order parts as well.

One lesson I learned is this: Stakeholders want to ignore lead times, and will pressure you to do so. However; especially if you’re working in a remote site or remote community, failing to pay attention to lead times will result in looking like an idiot and wasting the company’s money.

In this case, NLK took too long to deliver certified engineering documents, which caused several vendors to be delayed in delivering materials. In other cases, the vendors simply took long to deliver, with one vendor taking 5 months longer than scheduled to deliver a key part. In another case, Dilcon was fully mobilized on site for months before an acceptable number of pipes had been delivered. By not properly accounting for the amount of time it would take for tasks to get done and for parts to arrive, the entire project suffered massive cost overruns in the millions of dollars.

Of course, you could say “But you should be able to plan based on the best possible information!”, which seems like a great idea on paper. In practice, if you don’t have any good reason to believe that a part will be at your site, I don’t think it’s a good idea to start lining up huge resources. All it takes is a lack of a single critical component and suddenly you’re not just not done, but you’re down.

That’s what happened in this case. The engineering wasn’t complete, the shipping wasn’t complete, the parts hadn’t arrived, and they’d just mobilized a bunch of trades workers to stand around doing nothing for months at a time.

This sort of bad planning has massive consequences. In this case, Dilcon did manage to get their contract completed in time, but at huge cost: The court found that they were owed a full 10 million dollar more by ANC — Considering the original contract was under $20M, that’s a huge cost increase — and all that was needed to avoid it was for someone to say “Slow down! We’re going to make sure we’re ready before we start signing contracts and hiring people.”

Thanks for reading!

I’m Jason Firth.

There’s one thing most people don’t know about the law that they should: The law isn’t the same everywhere.

Often, people will talk about “how things are”, as if their experience in their location describes everyone’s. That’s incorrect, and it’s quite dangerous.

In an earlier entry, I talked about what it takes to become a Certified Engineering Technologist, and in another entry, I talked about what it takes to become a red seal Journeyman. I know first-hand about these things because I went through the process in 2013.

However; in 2013, I also made a mistake. I applied for, and achieved, my Certified Engineering Technologist designation in Manitoba. At the time, I didn’t know if I was covered nationwide, so I called the Canadian Council of Technicians and Technologists and asked if I could use my designation across the country. They told me it was fine.

They were not being entirely truthful. In 2010, the governments of British Columbia, Alberta, Saskatchewan, and Ontario split from the Canadian Council of Technicians and Technologists to create Technology Professionals Canada, a new organization dedicated to the profession of Engineering Technology in Canada.

As a result, and as a result of the wording of Section 11 of the Ontario Association of Certified Engineering Technicians and Technologists Act, 1998, S.o. 1998 C.Pr7, the use of the CET designation is restricted and it is an offense for anyone who is not a full member of OACETT to use the title.

Not realizing that the title didn’t automatically transfer like a red seal, I used my CET title in Ontario, only to receive a Cease and Desist letter from OACETT’s lawyers.

In my case, I asked about my options as a member of CTTAM, and the lawyer told me:

1. You can maintain your primary membership in Manitoba and apply to OACETT as an out-of-province member. You will pay full dues to Manitoba. You will need to pay out-of-province member’s dues in Ontario which are one-third of what a regular member pays;

2. You can transfer your membership to Ontario; or

3. You can transfer your membership to Ontario and maintain out-of-province status with Manitoba (assuming Manitoba has this provision).

After paying a small fee, I was able to transfer my membership to Ontario without any further difficulty. It took about a month, during which I stopped using my designation in Ontario.

I ended up taking the third option, transferring my primary membership to the province I practice in, and using an out-of-province membership (at a cost of about $100/yr) in Manitoba.

Something to keep in mind!

Thanks for reading!

I’m Jason Firth.

So, now that oil has dropped dramatically, oil companies are discovering something I’ve always said: You need your own competent people.

The oil and gas industry has found out in a very abstract way: They’ve realized huge cost overruns on projects since they decided to let other companies monopolize engineering competence. When they had their own people working on the projects, they didn’t have the same cost overruns.

There’s a number of reasons why this is the case.

Let’s start off with what I like to call institutional memory. This is the effect of having people who have worked in your facilities for years making decisions about those same facilities. You can’t outsource institutional memory. It’s something that either belongs to you, or is lost. When you’re making decisions that affect the short-term viability of a project or the long-term viability of a facility, there’s a million tiny facts which you need to know, and you won’t learn in a 2-day site visit. Those folks don’t know about the fifteen other solutions that were tried on a problem until the sixteenth worked. They’re stuck asking why something is done a certain way. Sometimes this means they’ll be going back to the failed solution 1.

Then, there’s the pure question of “Who do you work for?” — An outside company will always be looking out for their own bottom line. If a conflict arises between the interests of your company and theirs, they are going to be more likely to act in their best interests.

Along those same lines, if you’re dealing with your own talent, then you can make sure you’ve got the best talent on the most important jobs. I’ve seen it in the past where an outside firm will wow a client with the A-team, then once the contract is signed, send in the Z-team.

Speaking of contracts: Of course everyone agrees that scope creep is dangerous. However; there’s a certain flexibility that comes with dealing with your own people that allows economies. For example, I was working on one big project with an engineering firm, and another different project was going on at the same time. The engineering firm refused to do anything that wasn’t part of the plan without negotiating a scope change and fee increase. Meanwhile, I plugged two cables in, successfully connecting the projects together, and changed a couple lines on a CAD drawing.

The formality of dealing with another company can also be a danger when you rely on other firms to have your competence. While working for a company, there’s been a number of times when I’ve been working on some skunkworks for a company alongside the main, official jobs. Skunkworks is a term that comes from Lockheed Martin’s Skunk Works development group, which developed the U-2, the SR-71 Blackbird, the F-117 Nighthawk, and the F-22 Raptor. The designation is widely used in business, engineering, and technical fields to describe a group within an organization given a high degree of autonomy and unhampered by bureaucracy, tasked with working on advanced or secret projects. The concept of that autonomy and relaxation of bureaucracy is incompatible with the formality of a business to business arrangement.

All of these problems reduce economies and prevent innovation within companies, and facilities. You can’t outsource your institutional memory to another company. Your employees will always be the most aligned to your interests. You are only in full control of your own employees. Contract work can be inflexible and cause large cost increases. You can’t give other companies autonomy the way you can give your employees autonomy.

Thanks for reading!

I’m Jason Firth.

Today, when people use the word “Connected”, they’re usually talking about ethernet networks. That’s not what I’m talking about today.

Quite often as an instrument technician or technologist, I get asked to help participate in jobs that don’t immediately appear to be related to my trade. In one case, I was asked to participate in the Reliability Centred Maintenance initiative. In another, I was asked to help set up a site’s maintenance management system. A lot of people heard this, and immediately went “That’s not in your job description!”

As much as that might be true (depending on how the job description is worded), I belive that everything we do is connected.

Let’s look at the workflow for RCM. The very first task is to get a complete list of equipment at your site. Occasionally you already have that list, but often you do not. At one site I worked at, gathering a list of equipment was a massive undertaking, requiring cross-referencing of every single piece of information available, from the existing maintenance management system, to maintenance records, to data from the PLC and SCADA, to some good old fashioned leg work. This might not be part of the job description, but it certainly makes life easier having that information. Suddenly we know exactly what we have, where we didn’t before.

The next task is to sit down with operations personnel, and get them to help define the function of every piece of equipment. You record that definition for later. Let’s look at the incredible value you get here: Not only do you personally get to sit down and learn one at a time exactly what operations believes each piece of equipment does, but you’re recording it so anyone can look it up. You can gather this information together later to improve operations documentation, or to add invaluable context to the PLC or DCS program, or to produce complete disaster planning.

Next, you determine the dominant failure modes; the scenario for each failure mode; criticality of each failure; what the consequences are of failure; and what maintenance will be done to address each failure. This might seem incredibly specific to preventative maintenance, but imagine the value in having this available on a minute-to-minute basis. Imagine getting a trouble call and knowing immediately how it can be prioritized in a situation where multiple breakdowns are occurring. Having that information closely at hand could mean the difference between a plant facing safety hazards, environmental impact, capital damage, or productive loss, and not.

Finally, by having an instrument guy in the room, sometimes new solutions to failures can be found. Systematically discussing everything with operations personnel and other maintenance personnel can be a great catalyst for innovative solutions to problems that have plagued a site for ages.

As for helping to improve a maintenance management system, that’s something you don’t realize you needed until you have it. A properly set up system will have all your different pieces of equipment, so you can build a history of things you’ve done to that equipment. History is a key information source in Reliability Centred Maintenance. A really well done MMS will fundamentally change how reactive maintenance gets done. When a tradesman recognise that a piece of equipment needs to be changed out, instead of immediately hunting for some indication of what the part they need is, they can immediately head to stores with the tag number and recieve the exact part they need from the asset Bill of Materials.

These are just two examples of how things that don’t seem to be at all connected to what we do can nonetheless make our day to day work easier. “That’s not in your job description!” is a great way to make that job harder.

Thanks for reading!